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The reason why we temporarily closed...

It is with sadness that I share that Saint Script is temporarily closed until 2021. This is an unexpected closure. I have made the decision to terminate my partnership with the fulfillment center who ships my orders.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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*All open orders will still be fulfilled.*⠀⠀⠀⠀⠀⠀⠀⠀⠀
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To put it plainly, expectations were not met. Delayed orders and inaccurate information resulted in frustrated customers and a stressed and equally frustrated shop owner.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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The whole point of me switching to a fulfillment center was so I could focus my on the creative side of this business. Instead, these past few weeks I found myself even more busy trying to get a handle on the status of delayed orders, replying to emails from customers wondering where their orders were, and more stressed than ever before.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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I want to sincerely apologize to the customers whose orders were delayed and did not arrive in the timeline that was given. I promise to ship orders in a more timely manner in the future, even if that means shipping them myself! I hope this gives you confidence to shop with me again in the future.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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It was a difficult decision to make, especially during the weeks leading up to Christmas. I know I will lose out on sales, but I did not want to risk more unhappy customers. I have received peace in this decision.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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The blessing in this unexpected closure is that I am now more easily able to anticipate and prepare my heart for the arrival of Our Lord during these last weeks of Advent.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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If you have any questions, please don't hesitate to send me a message.

8 comments

  • I just hung my last order of prints on my “Wall of Saints” that I see from my prayer chair. I just love your work and will be checking back in 2021 for 1 more print to finish the wall ♥️ I’ll be praying that your fulfillment problems are quickly remedied

    Jacque
  • I’m so sorry to hear about your frustrations! I received everything from my order the other day and hopped on here because I couldn’t wait to purchase from you again – I didn’t even have a recipient in mind, I just love your company! Your work is stunning and so joyful. Looking forward to checking back in the New Year. Until then, have a beautiful Advent and Christmas.

    Cara
  • Hi! I was just referred to your account and I am sorry about what happened to you. I look forward to your business starting to operate again and to getting a prayer journal from you :)

    God Bless,
    Laura

    Laura

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